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Privacy policy

KOKUA Co., Ltd. (hereafter referred to as "our shop") has established the following personal information protection policy in order to comply with laws and other guidelines regarding the protection of personal information regarding the handling of personal information acquired by this shop. determine.
This privacy policy applies only to this shop.

1. Company information

Corporate name: KOKUA Co., Ltd.
Address: 3-51-2 Chuo, Nakano-ku, Tokyo
Representative name: Mami Aoyama

2. Regarding personal information

"Personal information" means "personal information" as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act").

3. How to acquire personal information

In this shop, when users purchase products, we may ask for information that can identify individuals, such as name, date of birth, address, telephone number, e-mail address, and credit card number.
We may also obtain your name, phone number, and e-mail address when you submit an inquiry form or comment.

4. Purpose of use of personal information

The purpose of using personal information obtained from users by this shop is as follows.

a. For order management/inquiry, product shipment/inquiry
b. For after-sales service of products
c. For information on new products and services and notifications of campaigns
d. To analyze information such as browsing/purchase history and notify users of suitable products
e. to respond to inquiries;
f. To identify users who have violated the terms of service or who have used the service for unfair purposes, and to refuse their use.

5. Change of purpose of use

This shop may change the purpose of use of personal information only if the purpose of use is relevant before the change. When there is a change, we will notify the user or announce it on this shop about the purpose of the change and the content to be changed.

6. Prohibition of providing personal information to third parties

We will properly manage personal information obtained from users and will not disclose it to third parties except in the following cases.

a. When consent is obtained from the individual
b. When disclosing to a subcontractor in order to perform the service desired by the user
c. When it is necessary to disclose based on laws and regulations at the request of national institutions, local governments, local governments, etc.
d. When it is necessary for the protection of life, body or property and it is difficult to obtain the consent of the individual

7. Disclosure of personal information

When the user himself/herself requests disclosure of personal information, this shop will promptly respond after confirming the identity of the user. However, this does not apply if the disclosure falls under any of the following. In addition, if we decide not to disclose it, we will promptly notify you to that effect.

a. When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party
b. When there is a risk of significant hindrance to our business
c. In case of violation of other laws and regulations

In addition, regardless of the above, in principle, information other than personal information such as history information and characteristic information will not be disclosed.

8. Correction and deletion of personal information

If there is an error in the user's own personal information kept by this shop, the user can request correction, addition or deletion of personal information to this shop. Please contact us from the inquiry form.
In addition, if we receive a request for correction, addition or deletion from a user and determine that it is necessary to respond to the request, we will promptly correct the relevant personal information. In addition, when we make corrections, etc., or when we decide not to make corrections, etc., we will promptly notify the user.

9. Suspension of use of personal information

In accordance with the Personal Information Protection Act, this shop will not use personal information obtained from users because it is handled outside the scope of the purpose of use that has been announced in advance, or because it has been obtained illegally. When suspension is requested, we will promptly conduct the necessary investigation after confirming the identity of the user. Also, depending on the result, we will promptly stop using personal information and notify you to that effect. In addition, even if we decide not to suspend use, we will promptly notify you to that effect.

10. Improvement, review, and disposal of personal information

This shop will periodically conduct inspections regarding the handling of personal information, and will make improvements and reviews as appropriate. In addition, in light of the purpose of use, personal information will be deleted or discarded when the necessity of holding personal information is lost. In doing so, we will fully consider the risk of leakage to the outside and implement it in an appropriate manner.

11. Observance and review of laws and regulations

This shop will comply with Japanese laws and regulations regarding the personal information it acquires, review the content of this policy as appropriate, and strive to improve it. Any changes will be announced on this page.

12. Contact information

For inquiries or complaints regarding the handling of personal information at this shop, please contact us using the inquiry form.

13. Date of enactment and revision of privacy policy

Enactment: June 20, 2023

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